I would think so. I told them it inconvenienced me. That I try to time the dvd shipments for the times I have *time* to watch them - and that I was paying them money to do nothing but the automated/unthinking part, but they fell down on that.

Note: When I complained recently, and *didn't/forgot* ask for a free rental, they of course, didn't offer one. :P

Let me know if they give you one when you ask them for it! :)